Privacy Policy

Last Updated: February 2025

Your privacy is important to us. This Privacy Policy explains how Ask Text Book collects, uses, and protects your personal information.

1. Information We Collect

We collect the following types of data when you use our app:

• Personal Information: When signing up, we may collect your email.
• Usage Data: Information about how you interact with the app (e.g., questions asked).
• Cookies & Analytics: We do not collect extensive cookies or user sessions. However, minimal session data may be used to maintain essential functionality (see Section 5 for details).

2. How We Use Your Data

We use your data to:

• Improve AI-generated responses and app functionality.
• Personalize content and user experience.
• Monitor app security and performance.
• Communicate updates, provide customer support, or send critical alerts.

We do not sell your personal data to third parties.

3. Data Protection & Security

We implement strict security measures to protect your personal information from unauthorized access or misuse. However, no system is 100% secure. Please use strong passwords and avoid sharing sensitive data.

4. Your Privacy Rights

Under applicable data laws, you have the right to:

• Request a copy of your stored data.
• Request the deletion of your personal information.
• Opt out of receiving promotional communications.

To request data access or deletion, contact us at asktextbook.help@gmail.com .

5. Refund Policy

All sales are final. Once tokens or subscription plans are purchased, no refunds will be provided under any circumstances.

We recommend users review the pricing and token usage policy before making a purchase. If you face any technical issues or need assistance, please contact our support team at asktextbook.help@gmail.com .

Token Usage Policy

Tokens are a form of credit used on the Ask Textbook platform to access AI-generated answers from textbooks. Below are the details of how tokens work:

1. What is a Token?

A token represents a unit of access that allows users to ask one AI-powered question based on a textbook.

6. Cookies & Tracking Technologies

We may use minimal cookies or session data to:

• Analyze traffic and improve performance.
• Save basic preferences for a better user experience.
• Provide secure authentication for logins.

You can disable cookies in your browser settings, but some features may not function properly.

7. Third-Party Services

We may use third-party tools (e.g., Google Analytics, OpenAI API) to enhance functionality. These services have their own privacy policies, and we encourage you to review them.

8. Children's Privacy

Our app can be used by children. However, if a child asks an inappropriate question, the system will not respond. We use a content check (e.g., verifying that a question’s maximum similarity is above 60% for the relevant book content) to ensure only appropriate questions receive answers.

9. Policy Updates

We may update this Privacy Policy periodically. If significant changes occur, we will notify users via the privacy page or through an app announcement.